Delete your account
You can delete your BirthdayDeals account at any time. You can do this directly in the app, or with the form at the bottom of this page if you no longer have the app or cannot sign in.
Deleting in the app
Consumer account
Open the app and go to Profile → Settings → Delete account. Once you confirm, your account can no longer be used.
Business account
Are you an employee or co-owner of a business? Then deleting your account unlinks you from the business. The business itself remains.
Are you the last owner? Then you first transfer ownership to someone else, or close the business. Closing it takes its deals offline, unlinks its employees, erases its photos and cancels any active Stripe subscriptions.
We keep the business’s financial records for at least 7 years because of the legal retention obligation, unlinked from your personal data.
What is deleted
- Your account and your sign-in details
- Your profile
- Your linked devices and push notification tokens
- Your favourite deals
- The deals you have viewed
What is kept, and for how long
To prevent abuse of birthday deals (deleting an account and registering again to claim a deal a second time), we keep a copy of your account data in restricted storage that only administrators can access when you delete your account. That copy includes your email address, name, date of birth, your claim history including voucher codes, your favourite deals and the deals you have viewed.
Retention period of that copy: 12 months after deletion by default. Administrators can change this period, with a minimum of 6 months. After the period ends, the copy becomes eligible for permanent deletion.
Business tax records: at least 7 years, because of the legal retention obligation.
No access to the app?
Enter the email address of your account. You will receive an email with a confirmation link. Only after you confirm does your request reach our team, which then handles it.